MDC Contracting through its subsidiary Rosetta of Michigan, manufactures and sells high-end concrete hardscape products designed for the professional landscaper. The majority of our sales are through a distributor network, which covers all of Michigan, Northern Indiana, Northern Illinois, and Wisconsin. As a boutique, value-added product manufacturer, we strive to produce unique, cutting-edge products and to provide superior customer service.
Assist with ordering processing, customer service and logistics activities of Rosetta of Michigan. Coordinates with outside sales team and distributor/customer base to ensure that all orders are processed and shipped in a timely, complete, and accurate manner according to company policies & procedures and in such a way as to build good-will with our customers.
Process customer orders:
Up-Sell Customers when possible to fill out loads
Provide phone support
Resolve customer problems as they come up in a respectful and timely manner
Promptly reply to customer emails and phone calls
High organizational skills, multi-tasking, customer-focus, attention to detail, planning, scheduling, verbal and written communication, teamwork, conflict resolution, work ethic, ability to thrive in a fast-paced environment, business acumen, results orientation, and analytical thinking.
4 yrs. of relevant experience and/or higher education
Varies depending on qualification and abilities
Submit your resume and cover letter to Lisa Bradley at firstname.lastname@example.org.