ORDER PROCESSING AND LOGISTICS JOB DESCRIPTION

About the Company:

MDC Contracting through its subsidiary Rosetta of Michigan, manufactures and sells high-end concrete hardscape products designed for the professional landscaper. The majority of our sales are through a distributor network, which covers all of Michigan, Northern Indiana, Northern Illinois, and Wisconsin. As a boutique, value-added product manufacturer, we strive to produce unique, cutting-edge products and to provide superior customer service.

 

Summary of Job:

Assist with ordering processing, customer service and logistics activities of Rosetta of Michigan. Coordinates with outside sales team and distributor/customer base to ensure that all orders are processed and shipped in a timely, complete, and accurate manner according to company policies & procedures and in such a way as to build good-will with our customers.

 

Duties and Responsibilities:

Process customer orders:

  • Confirm order with customers
  • Enter order into inventory tracking system
  • Continuously interface with customers regarding manufacturing and shipping schedule
  • Schedule trucks
  • Invoice customers

Up-Sell Customers when possible to fill out loads

Provide phone support

Resolve customer problems as they come up in a respectful and timely manner

Promptly reply to customer emails and phone calls

Competencies:

High organizational skills, multi-tasking, customer-focus, attention to detail, planning, scheduling, verbal and written communication, teamwork, conflict resolution, work ethic, ability to thrive in a fast-paced environment, business acumen, results orientation, and analytical thinking.

 

Education/Experience:

4 yrs. of relevant experience and/or higher education

Compensation:

Varies depending on qualification and abilities

To apply:

Submit your resume and cover letter to Lisa Bradley at lbradley@mdccontracting.com.